Techcross Smart Platform uses data for customers

Customers can get proactive solutions from Techcross through the Smart Platform before problems related to equipment failure, malfunction or maintenance occur. In the past year, about 30% of the installed ships have solved problems through the smart platform, according to the manufacturer.

For example, with the neutralizer discharge facility, it was found that the recorded data differed from the actual results. After further investigation, it turned out that there was a problem with the pump, and after repairing it, the device worked properly. Not only did this prevent over-consumption of neutralizer, but it also saved the time and cost of onboarding the AS service engineer. In addition, the cooling water tank was found to be empty during operation in the event the equipment experienced multiple high-temperature alarms, and the crew was instructed to refill the cooling water to prevent equipment failure in advance.

To date, the Smart Platform has been used on around 150 ships. A Techcross official expressed confidence that “the advantage of the Smart Platform is that it is easy to install and only requires a network connection to existing vessels. This allows additional application on more than 1,000 vessels by next year.” Once fully deployed, the Smart Platform is expected to help improve the accuracy of data analysis and provide better cases for service improvement based on the richer Big to collect data.